Refund and Returns Policy

Refund and Returns Policy for products sold by our vendors

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.:

Gift cards
commissioned frames
All pre-order items
Commissioned artworks (customized or pre-order)
Soaps and skin care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gallerisoho.se and send your item to the artist or brand address

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to the artist/brand address whom you purchased from, we will assist you with all the details

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note that some of our vendors have their terms and conditions *you can find them in their vendor page*

Services and memberships sold by Galleri SoHo

Your Account with Galleri SoHo

To access some of our Services, you’ll need to create a Galleri SoHo account. Here are a few important rules regarding Galleri SoHo accounts:

A. Age Requirement: You must be 18 years or older to use our Services. Minors aged 13 to 17 may use our Services through an account owned by a parent or legal guardian with appropriate permission and direct supervision. Children under 13 are not permitted to use Galleri SoHo or the Services. You are responsible for any account activity conducted by a minor on your account, and you should consider limiting a minor’s access to online material.

B. Honesty: Provide accurate information about yourself. Using false information or impersonating another person or company through your account is prohibited.

C. Account Name: If you choose not to use your full name for your account, please avoid using offensive, vulgar, infringing, or otherwise Terms-violating language.

D. Account Responsibility: You are solely responsible for all activity on your account. If you share an account with others, the person whose financial information is on the account will be responsible for all activity. If you register as a business entity, you guarantee that you have the authority to agree to the Terms on behalf of the business. Accounts are non-transferable.

E. Password Protection: Safeguard your account password. As mentioned earlier, you are solely responsible for all activity on your account, so it’s crucial to keep your password secure. Refer to this Help article for tips on enhancing your account security.

F. Clear Relationship: These Terms do not establish an agency, partnership, joint venture, employment, or franchisee relationship between you and Galleri SoHo.

Vendor account/ online membership:

-For the first 3 months, Galleri SoHo will not charge any extra fees or commission on sold items only the package fees.

-After the first 3 months Galleri SoHo Charges a 10% commission plus the membership fees.

– If you are obligated to pay VAT kindly include it when you are uploading your product and you pay VAT in your country :

-The vendor is responsible for calculating the VAT rate and incorporating it into the final price for clients. The vendor has full control to indicate on our platform that his price includes VAT afterward a detailed receipt to his customers specifying the VAT breakdown and the vendor can send the receipt separately to the client.

-If you can´t upload the products yourself, no problem we can help upload the products including mockup pictures (20€ for up to 10 products)

-The customer covers the shipment fees, But you are responsible to pack and ship the orders.

-You can upload products that are made on demand please write it in the product information and also the production time.

– If the item is made by order there is no refund for the customer unless the items are damaged otherwise please check our terms & conditions.

– You can change or upgrade your membership at any time and add any service you need.

-The membership will be renewed automatically, so if you would like to pause or end your membership please tell us one month before.

-All types of Membership purchases are binding and paid upfront, we don´t offer refunds or returns as they include several services except in exceptional cases.

By submitting as a vendor you accept and agree to our terms and conditions written above.