Tamer Saleh

Terms and Conditions for Shipping and Returns

1. Shipping Policy

1.1 Packaging: We take great care to ensure your artwork is fully packaged and properly protected from any potential damage during transit.

1.2 Shipping Time Frame: Please allow 7 to 10 business days for us to prepare and ship your order. This time frame ensures your artwork is packaged securely and shipped with the utmost care.

1.3 Shipping Details: Once your package has been shipped, we will provide you with the shipping details, including the tracking number, so you can monitor the progress of your delivery.

1.4 Customer Responsibility: Customers are responsible for tracking their parcel using the provided shipping details. Additionally, any customs clearance costs or import duties are the sole responsibility of the customer. We recommend checking with your local customs office for further information on potential fees.

2. Returns and Refunds Policy

2.1 Eligibility for Returns: Returns are only acceptable if the artwork arrives damaged due to shipping. In such cases, customers must provide clear photographic evidence of the damage to support their claim.

2.2 Verification Process: To initiate a return, customers must contact us directly and submit photographs of the damaged item. Once the damage is verified, we will guide you through the return process.

2.3 Return Timeline: Returns must be reported within 7 days of receiving the package. Failure to report within this period may result in the return claim being denied.

3. Customer Support

If you have any questions or concerns regarding shipping, customs clearance, or returns, please contact us directly. We are here to assist and ensure your satisfaction with your purchase.

Thank you for your trust and support. We look forward to delivering your artwork safely to your doorstep.